Value may be defined as the ratio of bundled benefits received to the cost incurred by the customer to receive those benefits. ____________ is notthought of as one of the costs.
A. Monetary cost
B. Time to shop
C. Skill or expertise
D. Poor service quality
E. Customer satisfaction

Respuesta :

Answer:

E. Customer satisfaction

Explanation:

Customer satisfaction is a benefit and not a cost.

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