Answer:
self
Explanation:
In work life, there is a difference between the physical labor and emotional labor. Physical labor is connected to the body of the person whereas emotional labor is related to the feeling of the worker and those of the customer.
According to Hochschild, a worker may become alienated and estranged from aspect of self. Workers have lost control of their feelings and right to control or manage their feelings. They have to smile to the customers whether they like it or not. Thus they do not have control over their own feelings.
