Question

Someone asks you for help with a computer that hangs at odd times. You turn it on and work for about 15 minutes, and then the computer freezes and powers down. What do you do first?

a. Replace the surge protector.
b. Replace the power supply.
c. Wait about 30 minutes for the system to cool down and try again.
d. Install an additional fan

Answer 1

Answer:

C. Wait for about 30 minutes for the system to cool downand try again.

Explanation:

In computer system troubleshooting, there are two areas where problems can arise. They are hardware and software related issues.

software issues are application related like an application not installed properly, malicious software attack, corrupted operating system etc, while hardware has to do with a faulty hardware component in the system.

Example of a hardware related issue, when the active fan is faulty, the computer overheat and eventually shuts down to cool the system. When it cools down, the computer can boot again.

To confirm that the fan is faulty, when it shuts down to cool, wait for some time and try booting the system again. If it comes on, then the fan is bad.