Question

When a user, Belinda Lim, signs in to Windows, she cannot see her Documents folder in File Explorer and some of her Windows user settings are lost. You suspect her user profile is corrupted. Which tool or method should you use first to investigate and/or solve the problem?

Answer 1

Answer:

Check the C:\Users\Belinda Lim\Documents folder.  

Use the chkdsk command.

Explanation:

First investigate the document directory which should be located in C:\Users\Belinda Lim\Documents.

Secondly if the user profile is truly corrupted open the command prompt and type the chkdsk command to check the specified area on the disk so as to repair or recover data if necessary.