Sara's mom is very angry when Sara arrives home late. Her mother says she is very disappointed in Sara and asks her why she is
late. Sara responds to her mother by saying nothing, quickly walking to her room and slamming the door
An effective conflict manager would have responded to her mom's questions in which of
the following ways?
a. Seeking to win the conflict, an effective conflict manager would explain that it wasn't her fault she
was late. It was the waiter's fault for taking so long at the restaurant,
b. Seeking to end the conflict, an effective conflict manager would tell a funny story about something
that happened earlier in the day
c. Seeking to control the conflict, an effective conflict manager would bring up the many times her
mother has been late.
d. Seeking to solve the conflict, an effective conflict manager would try to understand her mother's
point of view. She would stay calm and listen
