Answer:
Reduce the co-pay amounts but increase the annual deductible so that the monthly premium can stay the same ( C )
Step-by-step explanation:
since the customers are complaining that the cost of regular visits and prescriptions are too expensive for them based on the plan they choose, this means that the purpose of the health insurance plan which is to reduce the overwhelming cost burden on individuals when trying to access proper healthcare is not be implemented successfully.
The co-pay amount which is usually known as the out-of-pocket amount that insurers pay whenever they go for regular doctor visits ( covered service in the insurance package ) and reducing this amount will reduce the immediate cost which makes the customers to complain about how expensive assessing a doctor on regular visits are.
the effect of the increased annual deductible is one way to push the immediate burden of paying a higher co-pay amount by the customer.
