While it is relatively easy to offer customers Internet options like a FAQ page and an e-mail address to answer questions, some companies are using an interactive approach to address customers' questions while they are visiting the websites. These firms are using ________ to provide the customer with enhanced customer service.

Question

03-12-2019
Social Studies

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While it is relatively easy to offer customers Internet options like a FAQ page and an e-mail address to answer questions, some companies are using an interactive approach to address customers' questions while they are visiting the websites. These firms are using ________ to provide the customer with enhanced customer service.

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mandhlelaz mandhlelaz · Answer 1 · 2019-12-03T18:05:48+01:00

Answer:online chats

Explanation:

Online chats occurs when businesses talk with their customers online about their concerns or any other issues.

Benefits of online chats:

It is cost effective.

It create a platform where customers problems can be tackled as fast as possible.

It is convenient for customers and businesses because it is an immediate interaction and most people use online mode than they use any other platforms.

The Businesses are able to reach out to as many customers as they can.

It also enhances customers service.