Question

Services differ from manufacturing for all of the following reasons EXCEPT: a. Heterogeneity b. Time-perishable capacity c. Simultaneous consumption and production d. Ability to limit discretionary action of personnel e. Customer provides significant inputs into the process

Answer 1

Answer:C. Simultaneous production and consumption.

Explanation:

Production and consumption occuring at the same time will not make products to differ.

Heterogenity which refers to different qualities in firms will lead to different products. Time perishable capacity which means idle time during low patronage will still allowed products differences, Abilities to limit the discretionary input of personnel will not debar product differences and Customer provides significant input into the process will allowed products differences.