Answer: (B).
"Hygiene factors" are the extrinsic factors that create job dissatisfaction.
Explanation:
Frederick Herzberg's theory states that some factors in the organization lead to job satisfaction while others cause job dissatisfaction.
According to him, the presence of motivators (such as; recognition and employee involvement) in an organization lead to job satisfaction.
He also stated that when "hygiene factors" (such as conducive working conditions, good supervision and job security) are absent, it causes dissatisfaction in the workplace, even though their presence don't improve job satisfaction.
