Joanie and Chachi have just started to attend church. Joanie pays attention to when the rest of the congregation sits and stands because she wants to be sure to stand and sit at the appropriate times. Chachi stands up and sits down when the rest of the congregation does because if he doesn't the elderly couple across the aisle scowl at him. Joanie has conformed because of _____, whereas Chachi has conformed because of _____.
normative influence; informational influence
informational influence; normative influence
compliance; obedience
obedience; compliance
