Identify the relevant total quality management (TQM) technique.

At the Franklin Steel Products Plant in Franklin, Kentucky, employees from the Dana Corporation's Perfect Circle Products unit manufacture as many as 3,500 different part numbers, primarily for automakers Ford, General Motors, and Daimler Chrysler, as well as thousands of after-market products. Despite the high-volume, high-mix environment, Dana Franklin has maintained a 99% on-time delivery rate to customers since 2001. The philosophy here is that with each unit produced, with each hour, with each day and each week, the plant gets just a little bit better.

-Benchmarking
-Continuous Improvement
-Quality Circle
-Six Sigma

Benchmarking is the process of comparing the product and services with the high performing competitive company so, that they can improve their services.

Six Sigma is the methodology which helps to improve the processes, product, and services of the company. It helps us to identify and improve the defects.

Franklin steel products are continuously increasing the production of the company and improving the quality of its product These traits of the company show Continuous Improvement.