Question

Sue wants her Bow Wow facility to be "the best in the Camp Bow Wow system." If she visited an award-winning boarding kennel in New York City and decided to implement its efficient check-in system, which takes dogs from parking lot to kennel in under three minutes, she would be __________.

A) Using a balanced scoredcard approach.
B) Engaging in total quality management.
C) Performing organizational control.
D) Benchmarking

Answer 1

Answer:

D) Benchmarking

Explanation:

Benchmarking is the act of comparing a companies business operations to that of the industry leaders in order to identify opportunities for betterment.

In this situation, by researching and implementing methods practiced by an award-winning company, Sue is using benchmarking in order to identify the industry's "best practices" and, consequently, improve efficiency.