Those who did not respond may differ in some important way from those who did respond.
A survey is said to be biased if it is done in a way that skews people towards a certain answer or reasoning. This survey bias also occurs if your questions are hard to understand which makes it difficult for customers to answer honestly.
Now, in thus question we see that only 267 out 0f 1800 that were sampled returned their surveys. Thus, the bias here could be that those who didn't respond who are more than those that responded could have different views from those that responded.
Read more about Biased Survey at; https://brainly.com/question/4095022
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