Question

When one department store authorized thousands of its sales clerks to handle functions normally reserved for store managers, such as handling merchandise-return problems and approving customers’ checks, they gave them more responsibility, a job _________ technique.
A. enlargement
B. simplification
C. significance
D. enrichment
E. productivity

Answer 1

Answer:

Letter D is correct. Enrichment.

Explanation:

Job enrichment occurs when an employee is given more demanding duties that would only be performed by his supervisors.

This is a technique that has the ability to motivate employees through greater autonomy and reliability in their skills and abilities to perform roles that require greater responsibility and self-management.