Respuesta :
I believe the answer is: a. Well groomed employees present a good image to customers.
The way employees is being represented usually influence the way customers think about the business establishment.
For example, let's say that you are eating in two burger joints. The waiter in burger joint 1 is wearing a dirty white t-shirt when taking your orders while the waiter in burger joint 2 is wearing clean and neat company's shirt.
Most costumers would automatically translate their appearance on the hygiene of the joints, and most likely think that Burger Joint 2 is cleaner and appropriate to government regulation.