Question

When Ronald complained to his bank about the unprofessional behavior of one teller, the branch manager added a code into his accounts alerting all tellers that Ronald was a valued customer and to provide whatever service he requests. The branch management included Ronald in its __________ segmentation.

Answer 1

Answer: Loyalty segmentation

Explanation:

From the given case/scenario, we can state that branch management tends to include Ronald in loyalty segmentation. Loyalty Segmentation is referred to as or known as the circumstance or situation under which one tends to break their consumer base into several groups that are based on how they tend to engage and interact with the organizations product.