Question

In services, flowcharts are useful for__________.
Select one:
A. developing time estimates for each phase of the service process
B. estimating customer satisfaction with the service process
C. identifying and determining the sequence of customer and service actions and interactions
D. translating basic research into applied research
E. evaluating ways of standardizing service elements with component commonality

Answer 1

Answer:

C.

Explanation:

In every situation Flow Charts are used to map out a set of possibilities based on either yes or no responses to certain question. Therefore we can say that in services, Flowcharts are useful for identifying and determining the sequence of customer and service actions and interactions. In other words what to do or say when interacting with a customer based on their responses. The flowchart below illustrates how they are used.

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