Question

In a value chain, service involves _____. a. activities to support customers after the sale of products b. tasks associated with receiving, storing, and disseminating incoming goods c. processing raw materials into finished goods d. identifying customer needs and generating sales

Answer 1

Answer:

The correct answer is a. activities to support customers after the sale of products

Explanation:

With the value chain it is possible to examine and divide the company into its most relevant strategic activities in order to understand how costs work, current sources and what the differentiation lies in.

The value chain seeks to generate competitive advantages, and its study also applies to other activities such as the supply chain and distribution networks. Globalization has led to the creation of global value chains.

The value chain establishes four aspects of the competitive landscape:

1. Degree of integration: All activities that are carried out in the company itself and not in other independent companies are defined.
2. Industrial panorama: It is the market and the sectors related to our company and with which it competes. A delimited strategy is established with the clear objective of achieving the objectives set in the first instance.
3. The segment landscape: In this case, reference is made to the variations that may be affected by the product and the buyers of this item.
4. The geographical panorama: The countries, cities or regions where the company competes are included.