Answer:
The best answer to the question: This example illustrates that:___, would be: The messages that are sent to people may not always be interpreted in the same way by the people who receive them, as the sender intended them to be interpreted.
Explanation:
Communication between people is a pretty complex process in which both verbal, and non-verbal, gestures and messages are sent and received and are interpreted by people in different ways. In this case, Richard, who is the sender of a message, intends for his employees to think that by saying "thank you" he is actually praising them for their work, and especially for handing it in on time. At least, that is what Richard intends for people to interpret from his message and his words. However, he comes to learn that his employees are actually saying that he does not praise them enough. This means that the message Richard intended to deliver, and the intention behind it, was not correctly understood by his people and thus has generated miscommunication between them. This shows that people interpret messages in different ways and we cannot be sure entirely of how our messages will be seen by others.
