Answer:
d. facework
Explanation:
Facework is a term that represents an individual's attempt to, through communication, bridge the gap between an individual's concept of himself and the need to cooperate with a situation that has happened to society or a group of people. Facework is used when an individual wishes to maintain people's perception of that individual without judging him. Facework can be seen in the question above, where someone joked about being a bad navigator to appease the judgment people might have about his delay.