I interviewed a restaurant owner and here's how the element of TQM positively impact his business :
- Ethics & Integrity & Trust, he gain consumers trust through his ethic and integrity
- Training , he got more skillful workers
- Teamwork, teamwork created efficiency in his workforce
- Leadership, he gain respect from his employees
- Recognition , His restaurant is really well known in the area
- Communication, he could easily solve a conflict that arise in his workplace
