Respuesta :
Answer:
B
Explanation:
Its B because it is more humane and kind to say it that way then to say it as shown in option A.
Answer:
The correct answer is: "b. Mr. Jones, It has come to my attention that your payment for services on July 20th has not been received. Please send payment. If you would like to discuss the bill, please call our office. If you have already submitted your payment, please accept our thanks and disregard this notice".
Explanation:
Besides all keywords related to a more appropriate business letter, such as "please", "thanks", and others, which are all formal expressions, option "b" is really more appropriate because it is detailed about the procedures the client may take after reading the letter. The first option "a" sounds rude in some parts and very informal in its whole. An appropriate business letter is the one which emphasizes what is really necessary, but having in its own terms the use of politeness.
(ps: mark as brainliest, please?!)