Question

Danilo has decided to purchase a new video game console, not having owned one before. He calls his gamer friends for recommendations about alternative brands and options. He has few concerns about the purchase but wants a quick rundown of the most important aspects to consider. In making his decision, Danilo seems likely to engage in which of the following problem solving variations?

Answer 1

Answer:

Extensive problem solving

Explanation:

Extensive problem solving is the process in which a customer tries to inform himself/herself as much as possible about a product he/she is about to purchase so that he/she can decide properly among a set of brands. This normally happens when it is the first time the person is buying such a product.

Answer 2

Answer:

extended problem solving

Explanation:

Extended problem solving is a problem-solving process in which consumers (Danilo) are motivated to search for information and to evaluate each alternative because there is a high perceived risk associated to the decision.