The single most visible factor that distinguishes successful culture-change efforts from failed attempts isA. forceful management actions to empower employees to adopt new operating practices.B. competent leadership at the top.C. de-layering the management hierarchy.D. developing a new values statement that inspires company personnel to put forth their best efforts to achieve performance targets.E. convincing employees that top management is genuinely committed to high ethical standards and the exercise of corporate social responsibility.

The competent leader is one who has the ability to coordinate and organize effectively their work teams, providing an adequate work environment, guiding and directing others to motivate and induce them to reach goals and objectives raised. It also transcends and sets the example through compliance, ethics and commitment.

The leader contributes to ideas, decisions and activities. He takes the initiative, expresses creative ideas and gives everyone the opportunity to express themselves considering their points of view. He does not impose his ideas, he summons and involves others to express himself in order to reach the best decisions, however, in situations of risk he It assumes decision making.