Answer:
b) environmental scanning.
Explanation:
Environmental scanning -
It is the study that helps the organization to identify the threats and opportunities in the ecosystem to form new objectives and strategies in order to improve the performance in the industries .
It refers to the utilization and collection of the information regarding the trends , relationships and events of an industry and the usage of the knowledge for creating the objectives and strategies to future .
This process require the person working for the organization to search for important lessons m threat and weakness and opportunities .
Hence , from the data of the question , the process is called environmental scanning .