Answer: d. 0.0213
Step-by-step explanation:
Given : Mean arrival rate [tex]\lambda[/tex] = 16 customers per hour.
The Poisson distribution formula is given by :-
[tex]P(X=x)=\dfrac{\lambda^x e^{-\lambda}}{x!}[/tex] ,where[tex]\lambda[/tex] is the mean of the distribution.
If X = the number of customers arrivals , then the probability that in the next hour there will be exactly 9 arrivals will be :-
[tex]P(X=9)=\dfrac{(16)^9 e^{-16}}{9!}\\\\\text{Simplify}\\\\=0.0213110623928\approx0.0213[/tex]
Hence, the probability that in the next hour there will be exactly 9 arrivals= 0.0213
Therefore , the correct answer is option (d.).