Answer:
The answer is a. Effectiveness
Explanation:
Ok, let's see the difference between the different options. And why Effectiveness is the correct one.
- Effectiveness is the capability of producing a desired result or the ability to produce desired output.
- Consistency this principle states that people live up to what they have publicly said they will do and what they have written down
- Synergy is the creation of a whole that is greater than the simple sum of its parts. A corporate synergy refers to a financial benefit that a corporation expects to realize when it merges with or acquires another corporation.
- Cohesiveness Extent to which the members of a group find staying together to be in mutual interest.
As we can see in the definitions, when Venus Diner installed two additional billing counters, they were aiming to imprive its customer service and satisfaction. They were effective in achieving that result.
