Answer:Normative standards
Explanation:
What are normative standards?
These are standard that act as a guide for people on how to make decision in a proper and social acceptable way.
It sets normative rules which are used to measure people's actual behaviours.
It teaches people to make rational decisions that will have a positive impact on them or on people around them.
A normative rule in this case will be that if you find someone who is already in line you have to follow the sequence of the line and take your own stand behind the person.
