Question

Esky Corporation, a chain of retail stores, monitors 10 performance indicators that are believed to be correlated with better quality service, including how quickly employees respond to queries, how well employees assist customers in shopping, whether purchases are delivered on time, and so forth. This monitoring of performance indicators by Esky Corporation is an example of:

Answer 1

Answer: Organizational control

Explanation: Organizational control refers to the ongoing monitoring of performance of employees by the managers to ensure that organizational goals are met.

In the given case, Esky corporation has set standards for performance and are monitoring and evaluating the performance on that basis.

Thus, we can conclude that this is an example of Organizational control