Answer:
In order to do this properly, there are several steps that the customer service need to follow:
- Acknowledge the customer's problem
- Deliver the news.
- Provide the customers with the main reasons
- Provide reconciliation
You don't have to make the letter long, just make sure that you have all of these things in the letter.
Explanation:
Example of the letter would be something like this:
To mr. gallegos,
We acknowledge your request for the service on the products that you purchased on (Date of purchase). We found your bid for the service was well-prepared, but we notice that the warranty protection for this product has been expired on (date of expiration). We are sorry to inform you that we can't accept your request for the service, but you bring that product to our nearest customer service central for a fix with minimum cost. Thank you.
(Your name.)
