Question

Which of the following is not considered when you are calculating cost of quality?

A. How much it costs to repair deliverables when they don’t meet requirements.
B. The cost of training the team to perform inspections.
C. The cost of working with customers who find problems with the work delivered to them.
D. The cost of gaining formal acceptance of project deliverables.

Answer 1

Answer: The following is not considered when you are calculating cost of quality:  The cost of gaining formal acceptance of project deliverable.

Cost of Quality contains all the costs that are both internal and external to the system; whereas, the Cost of Quality include the conformance, considering any costs connected with both appraisal and interference.

Cost of Quality is calculated as :

Cost of Quality = Cost of Poor Quality  + Cost of Good Quality