You are busy working on a task when a customer contacts you to ask a question. You notice that Sandy, an employee who has much more experience than you, is not very busy. You decide to:

Ask the customer to talk to Sandy because she is the department's expert.

Ask the customer what the question is and then decide what to do.

Walk the customer over to Sandy and ask if she would be willing to help.

Inform the customer that you are busy, apologize, and ask her to speak to Sandy.

In such circumstance, you should assist the customer at least a minimum and help them get more assistance. When you approach Sandy, you also might be able to give her some information that might accelerate the support to the customer.

That's the physical version of a warm call transfer.

You show the customer you take care of them... and ensure they'll have assistance to their problem.

If Sandy can't help the customer, you'll still be there to assist too.

nikitavidya0 nikitavidya0 · Answer 2 · 2021-10-23T07:36:39+02:00

The staff must take the customers to Sandy and ask if she would be willing to help.

The given scenario represents the warm call transfer concept where the customers' request is transferred to another staff or expertise aagnet for better service.

Here, one staff is busy in the work but still is responsible to help the customer by taking him to an appropriate superior. It would give a good impression to customers regarding the company's service. Thus, the customer would get assistance from two staff as he is being prioritized.

Learn more about customer service here:

https://brainly.com/question/14785210?referrer=searchResults