Answer:
The first step in the five-step process for problem solving is to understand the task or need.
Explanation:
Problem Identification
In this first step, the manager needs to clearly define the problem and recognize its importance. At this stage it is important to identify what are the losses from the problem and what risks does it pose.
It is also necessary to analyze the history by assessing the frequency with which it occurs, location, teams involved, suppliers and customers regarding hits and misses.
Being important to survey current losses and gain assessment, seeking to find the losses and think about opportunities for improvement and goals.
