The answer to the first blank space is the follow-up step of production control, while the answer to the second blank space is the corrective step of production control.
In the follow-up step of production control, the supervisor or in this case, Helen, checks both the quantity and quality of the output produced by her work team and compared it to the expected work targets that her team is supposed to achieved – when identifying the gap that exists, she has engaged in this step of the process.
The actions that took place in the corrective step is when she realizes that her team lacks the skills needed to produce the expected work quality, thus she decided to make her team undergoes formal training.
