1. Which of the following best explains why zoos are not affected by the threats of new entrants?
- Starting a zoo has a high entry cost.
- Customers do not have replacement activities.
- Substitutions for attending the zoo are much lower quality.
- The zoo industry is growing rapidly.

2. A _______________ is a network of value-creating activities.
- value pyramid
- value chain
- value network
- value system

3. Which of the following is not a potential disadvantage of a low-cost strategy?
- Consumer tastes can change over time.
- Firms with a focus strategy can potentially have prices just as low.
- Other firms can neutralize the advantage by cutting prices to the same level.
- Firms with access to better technology can obtain even lower prices.

4. Paul wants to start a landscaping business. An example of a differentiation strategy he might try is
- advertising nationwide in a variety of gardening magazines.
- using only trees and grasses that are naturally pest resistant.
- offering discounts to repeat customers.
- selling at prices comparable to large home-improvement garden centers.

5. After creating an organizational strategy based on Porter's models, a company can
- develop information systems.
- create process models.
- calculate inputs and outputs.
- examine market structure.

6. By choosing a(n) __________, an organization responds to the structure of its industry.
- brand image
- competitive strategy
- advertising policy
- business process

7. The owner of Harriet's Hair Studio is hoping to increase customer loyalty by offering free hair trims in between hair-coloring appointments. Which of the five forces in Porter's model is Harriet addressing?
- the threat of new entrants
- the bargaining power of supplies
- the bargaining power of customers
- rivalry

8. Which of the following does not affect a company's organizational strategy?
- Porter's generic strategies model
- Porter's value chain model
- Porter's competitive institutions model
- Porter's five forces model

9. Which of he following situations represents a strong bargaining power of suppliers?
- a winter coat outlet at the beginning of spring
- strawberry growers following an unexpected frost
- jewelry store liquidation following a decision to close the business
- apartment prices in a saturated rental market

10. Which of the following represents inbound logistics for a bookstore?
- allowing customers to fill out a satisfaction survey
- featuring a book signing by a popular author
- purchasing books from a publishing house
- recruiting and retaining high-quality employees