Answer:
In general, a support technician (someone who will work with Information Support and Services) is an IT professional who is able to provide face-to-face or remote technical support to the customer / user. That is, it aims to solve problems related to the operation of computers of a company.
Although many people today have acquired informal knowledge about software and machine installations, a good support technician does not dispense with academic training. He may be a Computer Technician or have a degree in equivalent courses. However, open courses related to this area serve to add value and knowledge to the professional.
