Question

1. The _______ or shop owner initiates the repair order. A. service manager B. foreman C. customer D. service consultant Student Answer: A Answer: Incorrect Reference: Section 5.1
2. The repair order is routed to the _______, who computes the bill based on information supplied by the technician and shop policy. A. service manager B. foreman C. service consultant D. accountant Student Answer: C Answer: Incorrect Reference: Section 5.1
8. _______ is used in windshield washer fluid to prevent freezing and dissolve bugs. A. Propanol B. Brake fluid C. Alcohol-additive (methanol) D. Ethylene glycol Student Answer: A Answer: Incorrect Reference: Section 5.3
9. All of these acts are performed when doing an oil and filter change except A. lifting the vehicle to your best working height. B. putting the drain pan under the oil-drain plug. C. using safety glasses with side shields. D. loosening the drain plug with a screwdriver. Student Answer: C Answer: Incorrect Reference: Section 5.2
10. Coolant should be clear, not clouded from contamination, and should feel A. slippery. B. hot. C. cool. D. sticky. Student Answer: C Answer: Incorrect Reference: Section 5.3 11. The device in the above photo is used to check the coolant A. level. B. acid level. C. temperature. D. thickness. Student Answer: C Answer: Incorrect Reference: Section 5.3
14. Some vehicles require the use of a _______ to check the level of the fluid. A. scan tool B. micrometer C. feeler gauge D. manometer Student Answer: D Answer: Incorrect Reference: Section 5.3
17. The type of oil used in a vehicle is determined by the OEM specifications and the oil _______, which is listed in the owner’s manual, online service information, and on the oil fill cap. A. pressure B. viscosity C. density D. type Student Answer: C Answer: Incorrect Reference: Section 5.2
18. One of the first jobs a new technician does in the shop is A. tire service. B. transmission work. C. lubrication service. D. front-end work. Student Answer: A Answer: Incorrect Reference: Section 5.2
PLZZZ HELP

Answer 1

1. B. Foreman

2. D. Accountant

8. D. Ethylene glycol

9. D. loosening the drain plug with a screwdriver

10. B. Hot

#? The device in the above photo is used to check the coolant - A. Level

14. B. Micrometer

17. B. Viscosity

18. C. Lubrication service

Sorry if I am wrong on any of these, let me know if you need anything else!

Answer 2

17.  The type of oil used in a vehicle is determined by the OEM specifications and the oil _VISCOSITY_, which is listed in the owner’s manual, online service information, and on the oil fill cap.