Question

What does a company's customer service department do? A. Promote the company to new groups of potential customers. B. Interact with customers after they have purchased the product. C. Receive payments from customers and handle the company's money. D. Handle employee-related procedures. Please select the best answer from the choices provided A B C D

Answer 1

B. Interact with customers after they have purchased the product.

For example, if you are having trouble with a product or it has a malfunction, you would call the customer service for the company/product for assistance.

Answer 2

Answer:

A company's customer service department interacts with customers after they have purchased the product.

Explanation:

Customer service is the provision of customer service before, during and after the purchase of a product or service.  It consists of a sequence of actions aimed at increasing the level of customer satisfaction - that is, the formation of the client's feeling that the product or service meets his expectations.

 It is useful for a company to analyze customer service requests to learn how the product can be improved, but also how to generate additional revenue from accessories, etc.