Question

The best way to show that you are listening to a speaker is to _____. If you do not do this you may seem uninterested and distracted
A) empathically listen
B) say uh huh every 3-5 seconds
C) show that you can relate
D) maintain eye contact

Jahira is upset with her twin sister jamilah, who instead of comforting her after her recent breakup, took the opportunity to talk about her own relationship instead. Jamilah clearly has trouble
A) paraphrasing
B) asking questions
C) expressing understanding
D) staying focused

Responding to a persons message by repeating what you think they meant is
A) active listening
B) inactive listening
C) empathic listening
D) sympathetic listening

Which of the following is an active listener most likely to do
A) ask questions
B) advise
C) attack
D) judge

Which of the following is true of listening?
A) it is a biological process
B) it is a voluntary process
C) it is a verbal process
D) it is a elemental process

Which of the following is not a key listening skill
A) remembering
B) responding
C) repeating
D) evaluating

Answer 1

The best way to show that you are listening to a speaker is to empathically listen

Jamilah clearly has troubled expressing understanding

Responding to a person's message by repeating what you think they meant is inactive listening

An active listener is most likely to ask questions

Listening is a verbal process

Repeating is not a key of listening

Answer 2

The best way to show that you are listening to a speaker is to D) maintain eye contact.  I got this correct.

Jahira is upset with her twin sister Jamilah, who instead of comforting her after her recent breakup, took the opportunity to talk about her own relationship instead.  Jamilah clearly has trouble D) staying focused.  I got this wrong when I chose C) expressing understanding

Responding to a persons message by repeating what you think they meant is A) active listening.  I got this correct.

Which of the following is an active listener most likely to do A) ask questions.  I got this correct.

Which of the following is true of listening? B) it is a voluntary process.  I chose verbal process and got it wrong.

Which of the following is not a key listening skill C) repeating.  I got this correct.