Question

Diane marshall is an office manager. Her awareness of her own and others' emotions is almost nil. She's moody and unable to generate much enthusiasm or interest in her employees. She doesn't understand why employees get upset with her. She often overreacts to problems and chooses the most ineffectual responses to emotional situations. Diane has ________.

Answer 1

I believe the answer is:  low emotional intelligence

Emotional intelligence would determine how well individuals control our own behaviour when addressing a certain social phenomenon in our life. People with low emotional intelligence tend to have poor understanding on how humans behave and experience emotions.