Refer to Hyundai. When Chung Mong Koo, Hyundai’s new chairman and CEO visited a Hyundai plant he strode onto the factory floor and demanded a peek under the hood of a Sonata sedan. He didn't like it when he saw loose wires, tangled hoses, and bolts painted four different colors. The fact that this car was not being built the way it was designed and the fact that its manufacturing flaws resulted in it not working as it was supposed to indicated that Hyundai had a problem with ____.
