You are the CCA caring for a new resident following their admission yesterday. Tilly is a 64-year-old transgender woman diagnosed with moderate to severe dementia who has been living alone with no identified family. Tilly has limited short- term memory and has difficulty making decisions but can carry on a conversation. She requires staff cueing and limited assistance with dressing and bathing. Tilly has many health complaints and repeatedly asks ‘is it safe here? How can you and the rest of the healthcare staff best support Tilly to feel safe and welcome in her new home?
