After reviewing the Aged Receivable, it was discovered that this patient has three outstanding balances of more than 120 days old; the patient has already left and typically refuses to pay his balances, What is an acceptable action at this point?
a. Verify if balances are in fact the patient's responsibility and refer the balances to collections.
b. Request that the physician speaks to the patient about these outstanding balances upon the patient's next visit.
c. Allow another 120 days to see if the patient will change his mind and pay.
