Max does not like his team lead, Ella. He finds her rude and believes that she is out to get him. After Ella insults him in front of the entire office for coming to work ten minutes late, Max decides to bail out on an important team presentation to get back at her. Based on the information provided in this scenario, this situation is most likely going to escalate into ______
a) substantive conflict
b) functional conflict
c) personalized conflict
d) procedural conflict
