The nurse manager in the emergency department implements a new protocol for triaging and getting clients seen by the healthcare provider quicker and more efficiently. A seasoned nurse resists the latest changes. How should the nurse manager best respond to the nurse's resistance to the change?
a. Confront the issue face-to-face to encourage verbalization of feelings as to why the nurse is resistant to change.
b. Inform the nurse that if they do not get on board, they could be in danger of losing their job.
c. Ignore the resistance and hope the nurse will evidently get on board.
d. Provide incentives for all nurses who will abide by the new protocol.
