Coastline Towing operates a tow truck serLakeside has detected several instances where addresses recorded over the phone from spotters do not align with the locations forwarded to drivers. Which of the following is the best example of an effective continuous improvement measure that helps to address this?
A. Outsourcing the process of recording job locations
B. Better system documentation highlighting all users with access to the job recording system
C. Improved employee training in data entry
D. Spotters are required to enter all job details online before a return phone call by Lakesidevice servicing the far north coast of NSW
