Which of the following activities is part of the evaluating process in active listening?
a. Organize information.
b. Interrupt to show disagreement with the speaker.
c. Clarify the message.
d. Active listeners do all of these as part of the evaluating process.
e. Show interest.
Which of the following is NOT identified in the textbook as a form of influence?
a. Structural hole
b. Information control
c. Upward appeal
d. Persuasion
e. Ingratiation
