As a manager, if you had a situation where two or more staff members had issues communicating with each other, would you arrange one-on-one meetings, a group meeting, or a combination of both? What approach would you take in order to successfully resolve the communication barriers? How would you apply active listening skills as a manager, as well as apply the appropriate body language and use of other non-verbal skills in communicating with other staff members? Why is it important to find someone in the medical office who can be a team player as well as have the credentials needed to perform the tasks at hand?
