Mr. and Mrs. Chan are prospects and you are meeting them for the first time. During the meeting you realize they have very different personality types. Which of the following actions should you take?
A. Focus on the person with the quieter personality to ensure they feel included in the conversation
B. Focus on the more dominant personality as this is the person who will make the decision
C. Advise the clients they need to agree on the best approach
D. Focus on both as you won't know who will make the decision
