The physicians in a physician owned medical office have asked Brenda, the office manager, to set goals for office employees in an effort to make the office more efficient. Brenda has never had to set goals for anyone before, so she asks you for advice. Which of the following responses would be most helpful to Brenda?
a. Conduct a survey or hold a meeting to gather input from office staff on areas for improvement and what goals they think would be realistic and helpful.
b. Use measurable criteria (such as number of patient visits, wait times, or paperwork processing time) to set specific goals for each employee or department.
c. Consider implementing incentives or rewards for employees who meet or exceed their goals to encourage participation and motivation.
d. Continuously monitor and communicate progress towards the goals to keep everyone accountable and focused on the office's efficiency objectives.
